Terms of service
Last updated: November 2025
Welcome to Metanya! The terms “we”, “us” and “our” refer to Metanya (ABN 20 248 815 931). We operate this online store and website (the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to offer secure, reliable e-commerce services.
By visiting or purchasing from our store, you agree to these Terms of Service and our [Privacy Policy] (insert link). Please read them carefully. If you do not agree, you must not access or use our Services.
1. Access and Account
By using our Services, you confirm that you are at least 18 years old, or the age of majority in your state or territory, and that any minor dependents using your device do so with your consent.
You may be asked to provide certain personal details (such as your name, email, billing, and shipping information) when placing an order. You warrant that all information you provide is true, current, and complete, and that you have the right to provide it.
You are responsible for maintaining the security of your account and any passwords used to access the Services.
2. Our Products
We take care to represent our products accurately, but colours and appearances may differ slightly due to screen settings or lighting conditions.
All product descriptions, pricing, and availability are subject to change at any time without notice. We may limit quantities or discontinue products at our discretion.
Nothing in this Section limits your rights under the Australian Consumer Law (ACL).
3. Orders
Placing an order constitutes an offer to purchase. We may accept or decline your order at our discretion. An order is accepted once payment is processed and confirmed by us.
Please review your order carefully before checkout. Orders cannot always be cancelled after payment.
Your purchase is subject to our [Refund Policy] (insert link) and your rights under the ACL. Our refund policy applies in addition to any consumer guarantees provided by law.
All purchases are for personal or household use only and not for resale.
4. Prices and Billing
All prices are in Australian dollars (AUD) and include GST unless stated otherwise. Prices may change without notice. Shipping and handling charges are calculated at checkout.
We accept major payment methods offered through Shopify (including credit and debit cards, PayPal, and other available providers).
You agree to provide accurate billing and payment information. You warrant that:
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The payment details you provide are correct and authorised;
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Your card or account has sufficient funds; and
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You will pay all charges incurred, including shipping and GST.
5. Shipping and Delivery
We currently ship within Australia only via Sendle.
All delivery times are estimates and not guaranteed. Once your order is handed to the carrier, risk of loss or damage passes to you where you have arranged the carrier. If we arrange delivery, we are responsible for ensuring your items arrive within a reasonable time and in acceptable condition under the ACL.
We are not liable for delays caused by carriers, customs processing, or events beyond our control.
6. Intellectual Property
All content on our website—including text, images, logos, product designs, and graphics—is owned by Metanya or our licensors and is protected under Australian and international copyright and trademark laws.
You may use our Services for personal, non-commercial purposes only. You may not copy, reproduce, distribute, or modify any material without written permission.
Metanya’s name, logo, and product designs are trademarks of Metanya. All other trademarks belong to their respective owners.
7. Optional Tools and Features
We may provide access to optional tools or third-party features (such as shipping calculators or review widgets). These are offered “as is” and without warranty. Your use of such tools is entirely at your own discretion and subject to the provider’s own terms.
8. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of those websites. Accessing third-party sites is at your own risk.
Please review the third party’s own policies before making any purchase or sharing personal information.
9. Relationship with Shopify
Our store is hosted on Shopify Inc., which provides the e-commerce platform we use.
Your purchases are made directly with Metanya. Shopify is not responsible for sales, refunds, or customer service. By using our Services, you release Shopify from any claims or liabilities related to transactions with us.
10. Privacy
We handle personal information in accordance with our [Privacy Policy] (insert link). Shopify also processes certain personal data as part of providing the Services. You can read Shopify’s policy at https://www.shopify.com/legal/privacy.
Data you provide may be transferred outside Australia (including to Canada or the USA) for processing by Shopify and its service providers. We take reasonable steps to ensure your information is handled lawfully under Australian privacy standards.
If you choose to join our mailing list or enter a promotion, we may send you occasional offers or updates. You can unsubscribe at any time.
11. Feedback and Reviews
If you submit reviews, suggestions, or feedback, you grant us a perpetual, royalty-free licence to use and display that content in any medium.
You confirm that you own or control all rights to the feedback you provide, and that it does not infringe anyone else’s rights or contain unlawful or offensive material.
We may moderate or remove any review that breaches these conditions.
12. Errors and Omissions
Occasionally, information on our website may contain typographical errors or inaccuracies (such as incorrect pricing or availability). We reserve the right to correct such errors and update information at any time, including after an order has been placed.
13. Prohibited Uses
You must not use the Services for unlawful, fraudulent, or abusive purposes. This includes attempting to hack, scrape, spam, or interfere with the operation of the website, or using it to harass or mislead others.
We reserve the right to suspend or terminate your access if you breach these Terms.
14. Termination
We may suspend or terminate your access to the Services at any time if you breach these Terms. All outstanding obligations or payments owed before termination remain due.
Sections relating to intellectual property, warranties, limitations of liability, and indemnities continue to apply after termination.
15. Disclaimer of Warranties
Except where required by law, our products and Services are provided “as is” and “as available”. We do not warrant that your use of the website will be uninterrupted, timely, or error-free.
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law. Where permitted, our liability is limited to replacing the goods, supplying equivalent goods, or paying the cost of doing so.
16. Limitation of Liability
To the maximum extent permitted by law, Metanya and its affiliates, directors, employees, and partners are not liable for any indirect, incidental, or consequential losses, including lost profits, data, or savings, arising from your use of our Services or products.
Nothing in these Terms limits liability for death, personal injury, fraud, or any other liability that cannot be excluded by law.
17. Indemnification
You agree to indemnify and hold harmless Metanya, Shopify, and their affiliates, officers, and employees against any claims or damages arising from your breach of these Terms or misuse of the Services.
18. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms, together with our other published policies, represent the entire agreement between you and Metanya regarding your use of the Services.
20. Governing Law
These Terms are governed by the laws of New South Wales, Australia. You agree to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.
21. Changes to These Terms
We may update these Terms from time to time. Any significant changes will be posted on this page, and your continued use of the Services constitutes acceptance of the revised Terms.
22. Contact Information
Metanya
Email: contact@metanya.com.au
Address: Suite 487, Shop 4/33 Windsor Road, Kellyville NSW 2155 Australia
ABN 20 248 815 931
Questions about these Terms can be sent to contact@metanya.com.au.
(End of Terms of Service)